Airbnb Cleaning Toronto: A Founder's Guide to Turnovers That Protect Your Superhost Status

The CityPlace Airbnb host who lost a third of his bookings over one hair

A CityPlace condo host called me on a Tuesday in March. He had been a Toronto Airbnb host for four years. Superhost status for the last three. His one-bedroom unit on the south side of King West was averaging 87 percent occupancy and 4.91 stars, and his cleaner — a friend of a friend who'd been doing his turnovers since 2022 — had been doing what he thought was a great job.

Then a guest checked out, left a three-star review, and posted a photo. The photo was of his bathroom counter. On the counter, in clear focus, was a single dark hair, maybe four inches long, that had been left from the previous turnover.

He showed it to me on his phone. I will tell you the same thing I told him: that hair cost him roughly $4,200.

Here is the math. Airbnb's algorithm weighs recent reviews more heavily than older ones. A three-star review on a property that had been averaging 4.91 stars dropped his average to 4.83. That dropped him out of Superhost status at the next quarterly review. Losing Superhost dropped him out of "Guest Favourite" filter eligibility, which dropped his search ranking on Airbnb's marketplace. His bookings the following month dropped 38 percent. The month after that, 41 percent. By the time he'd clawed back to a 4.9 average and re-qualified for Superhost, he had lost two months of revenue at his old occupancy rate. He told me the number. I did the math with him on the call. It came to $4,200, give or take.

That was the call that made me sit down and write the Clean Papi short-term rental turnover protocol from scratch. We had been doing residential cleans for six months at that point, and I had assumed a "turnover clean" was just a regular clean with the linens added. It is not. It is a completely different job. It runs on a different timeline, with a different inventory, with different photography requirements, and with a completely different definition of "done."

This guide is the protocol. If you are a Toronto Airbnb host — or running short-term rentals on Vrbo, Booking.com, or your own direct-booking site — this is what your cleaner should be doing on every turnover. And if you are not yet a host but you are thinking about it, read this before you list, not after.

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Why Airbnb cleaning Toronto is a different job from residential cleaning

The big mistake I see new STR hosts make in Toronto is assuming their regular house cleaner can also do their Airbnb turnovers. It is a forgivable mistake — the surfaces look similar, the rooms are the same kinds of rooms, the cleaning products are mostly the same. But four things make Airbnb turnover cleaning a different category:

Photography-grade finish. A residential clean is judged by how it feels. An Airbnb turnover is judged by how it photographs in low afternoon light at the moment of guest arrival. Streaks on glass, lint on bedding, water spots on faucets, a single hair on a counter — none of these matter much in a regular weekly clean. All of them can torpedo a review.

Inventory and consumables. A regular clean does not involve restocking. An Airbnb turnover does — toilet paper, paper towels, hand soap, dish soap, dishwasher pods, coffee, tea, sugar, salt, pepper, sponges, garbage bags, body wash, shampoo, conditioner, sometimes more. Each of these has to be checked at every turnover, and the checklist has to be specific enough that nothing slips.

Linens and laundry. Residential cleans rarely touch sheets. STR cleans always do, and the laundry has to come back hospital-fresh — no creases, no missed stains, no perfume. Most Toronto Airbnbs that punch above their weight on reviews are using either an in-unit laundry-and-iron workflow or a same-day commercial linen service.

Timing pressure. Residential cleans run on a friendly schedule. Airbnb turnovers run on a hard window — often four hours between an 11 a.m. checkout and a 3 p.m. check-in — and that window does not flex when something goes wrong. If the previous guest broke a wine glass at 10:55 a.m., the cleaner has to pivot in real time without missing the deadline.

If you want a primer on how a deep clean differs from a regular clean (which is roughly the gap between a regular clean and a proper STR turnover), our deep cleaning vs regular cleaning guide covers it.

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The Toronto STR regulatory layer (please read this before you list)

Before any cleaning conversation: if you are operating a short-term rental in the City of Toronto, you are required to be registered with the city under the Short-Term Rental Bylaw. The headline rules — at the time of writing in 2026 — are that the property must be your principal residence, the registration number must appear on every listing, the unit can be rented as an entire home for no more than 180 nights per year, and the host must collect and remit the Municipal Accommodation Tax (MAT). There are penalties for non-compliance, and Airbnb shares listing data with the City.

I am not your lawyer and I am not a tax advisor — please verify the current rules at toronto.ca. But I will tell you that we, as a cleaning company, ask every Toronto Airbnb client to confirm they are registered and compliant before we accept the job, because we have learned the hard way that getting tangled up with non-compliant operators creates problems for our insurance, our WSIB clearance, and our access to certain buildings.

If you are operating in a Toronto condo, also check your condo's declaration. Most Toronto condos prohibit STRs outright or restrict them to minimum-30-night stays. The concierge at the front desk will know — and they will absolutely report a non-compliant STR to the property manager and, if asked, to the city. Our Toronto condo cleaning guide goes into how condo concierge teams gatekeep cleaning vendor access and what documents they ask for.

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The Clean Papi turnover protocol, step by step

Here is exactly what we do on every Airbnb turnover in Toronto. Two cleaners, four-hour window, no exceptions.

Phase 1: The walkthrough (10 minutes)

The first thing we do when we walk into the unit is a phone-camera walkthrough. We take 30 to 50 photos in sequence: every room, every angle, every closed cabinet, the inside of the fridge, the inside of the dishwasher, every drawer, every closet, the toilet bowl from above, the shower drain. The photos go straight into the cleaners' app on a timestamped record.

This serves three purposes. It documents any damage from the previous guest (so you have something to send to Airbnb if you need to claim against the security deposit). It documents anything missing from the inventory. And it gives us a baseline for the "after" photos — which we will retake from the same angles at the end of the turnover and send to you with the invoice.

Phase 2: Strip and start the laundry (15 minutes)

Sheets off, pillow cases off, duvet cover off, mattress protector off. All bedding into the laundry machine immediately, even if you have backup sets. The reason: laundry is the slowest single part of the turnover and the only part that runs in parallel with everything else, so the earlier it starts, the better.

If you are using a commercial linen service that drops fresh sets and picks up the dirty ones, the strip still happens first because we want the dirty bedding bagged and out of the unit before we start cleaning surfaces.

Same applies to towels. All towels stripped, all towels into the wash. Bath mat, hand towels, tea towels, dish cloths — everything cloth gets refreshed every turnover. No exceptions.

Phase 3: Trash and dishes (15 minutes)

Every garbage in the unit gets emptied and the bag replaced — kitchen, bathrooms, bedroom, in-unit recycling and organics. Dishes from the dishwasher get put away if clean, dishwasher gets reloaded if dirty, run on a normal cycle. Hand-wash anything left in the sink. Crumbs, spills, and food residue from the kitchen counters get a first pass.

We empty the fridge of anything the guest left. Default policy: any opened food gets binned, any sealed unopened item that's clearly a guest-supplied perishable also gets binned (unless the host has a specific keep-list). Condiments and host-supplied basics stay if clearly still in date and unopened.

Phase 4: Bathrooms (45 minutes per bathroom, two cleaners can split)

This is the highest-stakes room in the unit. More reviews are made or broken in the bathroom than anywhere else.

• Toilet: bowl scrubbed, seat lifted and underside cleaned, base around the toilet wiped, behind the toilet wiped (we move it forward where possible), bolt caps cleaned.
• Shower / tub: full clean. Soap scum off the tile and glass with our non-scented multipurpose cleaner; Waitbird steam pass on grout; squeegee on glass; drain hair removed (and yes, we always check); shower-head limescale wiped.
• Sink and faucet: water-spotted faucets are a Superhost killer. Bar Keepers Friend on chrome where appropriate, polished dry with a microfibre.
• Mirrors: streak-free. We use a two-cloth method — one damp, one dry — to avoid the streak ghost that shows up when bathroom light hits the mirror at the wrong angle.
• Counter: every product the host wants displayed is wiped, dried, and replaced. Host's hand soap pumped a half-pump to confirm it works.
• Floor: vacuumed first, mopped second. Hair on the floor is the second most reported complaint after hair in the shower.
• Vent fan: cover wiped. Inside dusted if accessible.
• Toiletries: replaced from the host's stock. Toilet paper roll fresh + spare visible. Hand soap topped or replaced. Body wash, shampoo, conditioner topped (or fresh full bottles if you use full-size). Q-tips, cotton balls, makeup wipes if the host stocks them.

Phase 5: Kitchen (45 minutes)

• Sink and faucet: this is the second hair-magnet in the unit. Polished dry to no water spots.
• Counters: cleared, wiped, replaced (only what the host wants displayed).
• Stove top: wiped, gas grates if applicable scrubbed.
• Inside microwave: wiped (this is a frequent miss).
• Inside oven: wiped if recently used; full clean if needed (more on the oven below).
• Fridge interior: wiped, water spots dried, bottom drawer crumbs cleared.
• Range hood / vent: cleaned. Filter checked.
• Dishwasher: filter checked, gasket wiped, run a cleaning cycle if needed.
• Dish rack and sink mat: removed, cleaned, dried, replaced.
• Coffee station: French press / Aeropress / drip machine cleaned and ready for next guest.
• Inventory check: dish soap, sponge (replaced every turnover, fresh), dishwasher pods, paper towel, garbage bags under the sink, salt, pepper, sugar, coffee, tea, oil, basic condiments. We restock from the host's pantry or flag in the app.
• Floor: vacuumed and mopped.

Phase 6: Bedrooms and living (40 minutes total)

• Beds remade with fresh linens, hospital corners, decorative pillows replaced exactly as photographed.
• Surfaces: dressers, nightstands, side tables, coffee tables — wiped.
• Mirrors and any glass surfaces: streak-free.
• Lamps and lampshades: dusted.
• Light switches and door handles: wiped (we use a separate microfibre for high-touch points).
• Remote controls: wiped with disinfectant, batteries checked.
• Couches: cushions vacuumed and re-fluffed, throws folded as photographed.
• Floors: hardwood and tile vacuumed and mopped. Carpets HEPA-vacuumed in two perpendicular directions.

Phase 7: Final detail pass (20 minutes)

This is the pass that separates a good turnover from a Superhost turnover.

• Hair check. Every horizontal surface, every floor edge, every shower drain, every bed.
• Smell check. Walk through every room and stop. Trust your nose. If anything smells like cleaner, anything smells like the previous guest, anything smells musty — fix it now. We use unscented products specifically so that the unit smells like nothing, not like lemon.
• Photo check. Compare the "after" angles to the listing photos. Decorative items in the right spots? Bed styled exactly as photographed? Curtains drawn the same way?
• Welcome book / instruction card replaced and visible.
• Welcome touches: if the host provides a welcome card, mints, or a small bottle of water, set it up.
• Heat / AC set to the host's check-in default (I have seen 22°C used as the standard in summer, 20°C in winter — depends on the host).
• All lights left on the host's preferred check-in setting. Most Toronto hosts I work with prefer two or three soft lights on, not the full overhead glare.

Phase 8: Photo handoff (10 minutes)

Before-and-after photos uploaded to the cleaners' app, attached to the invoice, sent to you. Any damage flagged separately with timestamped photos so you have the documentation if you need it.

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Inventory: what every Toronto Airbnb cleaner should be tracking

This is the part new hosts always under-engineer. The hair on the counter ended one host's Superhost streak — but the toilet paper roll that runs out at midnight on a Saturday ends three of them.

Here is the inventory list we track turnover-to-turnover for our Airbnb clients:

Bathroom

• Toilet paper (we restock to 4 rolls visible + a backup pack)
• Hand soap
• Body wash
• Shampoo
• Conditioner
• Bar soap (if host provides)
• Q-tips, cotton balls, makeup wipes
• Toothpaste (some hosts provide a sealed travel size)
• Bath mat (rotated if dirty)

Kitchen

• Dish soap
• Dishwasher pods
• Paper towel
• Sponges (replaced every turnover)
• Tea towels (replaced every turnover)
• Garbage bags (under sink)
• Recycling bags
• Compostable / organics bags (Toronto Green Bin requirement for many condos)
• Salt, pepper, sugar
• Coffee, tea
• Oil (small bottle)
• Foil, plastic wrap (some hosts)

Linens

• Sheet sets (we keep at least 2 per bed in rotation)
• Duvet covers (at least 2)
• Pillowcases (4 per bed standard)
• Bath towels (2 per guest min + 2 hand towels + 2 face cloths + 1 bath mat)

Misc.

• Light bulbs (we keep a host-provided spare in a labeled bin)
• Smoke detector batteries (we test every quarter)
• CO detector batteries (we test every quarter)
• Toilet plunger (yes, every Airbnb needs one accessible — guests will not ask)
• Iron and ironing board (functional, water in the iron drained)
• Hair dryer (test before the guest arrives)
• WiFi password card (laminated, visible)

The cleaner's app at our company has each of these as a checkbox per turnover. If something is below threshold, the cleaner notes it. If something needs to be reordered, we send the host a one-line message: "Out of dish pods, ordered same-day delivery from Loblaws — $14.99, on next invoice."

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Linens and laundry: the operational decision every Toronto host has to make

There are two ways to handle linens for a Toronto Airbnb, and the right answer depends on your turnover volume.

Option 1: In-unit laundry (low to medium volume)

You wash and dry every set of sheets and towels in the unit between guests. This is the default for most one-property hosts. It's free (the laundry equipment is already there), and the full inventory of linens you need to keep is small (2 sets per bed, 2 sets of towels).

The downside is time. A full bedding set + towels takes 90 minutes minimum to wash and dry properly. In a tight four-hour turnover window, that's a problem. The fix: use two sheet sets in rotation, so the previous turnover's sheets go into the wash on the way out and the unit gets made up with the fresh-from-last-time set immediately. The sheets that come out of the dryer that afternoon become the fresh-set for the next turnover.

We can run the laundry as part of the turnover, or you can do it yourself between turnovers. Either is fine — we just need to know which.

Option 2: Commercial linen service (medium to high volume, multi-property hosts)

A commercial linen service drops fresh sets at the unit on turnover day and picks up the dirty ones. The benefit is speed (no laundry time built into the turnover) and consistency (the linens come back ironed and packaged hotel-style). The downside is per-set cost, which adds $20 to $40 per turnover depending on the service.

If you have more than one property in Toronto or you average more than 15 turnovers a month at one property, a commercial linen service usually pays for itself in cleaner labour you save. Talk to us — we have working relationships with a couple of commercial linen services in the GTA and can introduce you.

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How we price Airbnb cleaning Toronto turnovers

Same model as everything else at Clean Papi: time + materials + 35 percent margin. The estimate is a ceiling, not a floor. For full pricing transparency on every service line we offer, see our pricing page or jump to the regular cleaning service page on cleanpapi.ca.

For most Toronto STR units, our rough math works out to:

• Studio condo: $130 to $170 per turnover (2.5 to 3.5 hours, 2 cleaners or 1 cleaner)
• One-bedroom condo: $170 to $230 per turnover (3 to 4 hours, 2 cleaners)
• Two-bedroom condo or larger: $220 to $320 per turnover (4 to 5.5 hours, 2 cleaners)
• Whole-house STR: $300 to $500+ per turnover (5 to 8 hours, 2 cleaners)

These are turnover prices, which assume the unit was not destroyed by the previous guest. If we walk in and find a unit that needs a deep clean instead of a turnover (sticky kitchen floor, mould in the bathroom, unidentified residue on the duvet), we will call you immediately, photograph it, and quote a deep-clean rate separately. Most hosts would rather pay the deep-clean rate and get a clean unit than have us push through a turnover that won't pass guest inspection.

We also charge a small consumables line on the invoice — typically $10 to $25 — that covers sponges (replaced every turnover), microfibre cloths that get retired, and any restock of small items we kept in our cleaners' van rather than asking you to provide.

For the full pricing transparency philosophy, see our how to hire a house cleaner guide.

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What separates a good Toronto STR cleaner from a great one

Five things, in my experience.

They have an inventory app, not a paper checklist. Paper checklists fall behind in a high-volume operation. An app with checkbox logic, photo capture, and timestamping is the modern minimum.

They run two cleaners per turnover, not one. A solo cleaner in a four-hour window will skip the detail pass to make the deadline. Two cleaners can split bathroom-and-bedroom in parallel and still leave time for the photo check.

They take before-and-after photos every time. Not just for show — for damage documentation. If a guest claims the previous turnover left a stain that they then "found," your photo record is your defence.

They restock from a written inventory, not from memory. Every turnover. Every item. Cross-referenced against thresholds.

They never use scented cleaners. Period. The smell of lemon Pine-Sol in a Toronto Airbnb is the smell of "this is a rental." Unscented products + good ventilation = a unit that smells like nothing, which is what guests rate as "fresh and clean." We dug into this in detail in our eco-friendly cleaning guide.

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Scheduling: the part that breaks most STR cleaning operations

Here is the operational reality of Airbnb cleaning Toronto: turnovers come in clusters. You will go three days with no turnovers and then have a Saturday with five.

Two operational decisions matter.

First: how do you communicate the schedule? At Clean Papi, we ask every STR client to either (a) sync their Airbnb / Vrbo / Booking calendars with us through a vendor-side calendar feed, or (b) commit to giving us a 48-hour minimum notice on every turnover. Without one of those, we can't guarantee the turnover slot.

Second: what's the contingency if a guest extends their stay or cancels last-minute? We charge a 50 percent cancellation fee for turnovers cancelled inside the 24-hour window, because that slot is reserved and we have to pay our cleaners for it. Most professional STR cleaners in the GTA have a similar policy. If your cleaner has zero cancellation fee, they're either subsidizing it themselves or running so loose that they probably don't have a stable team.

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A word on Toronto-specific risk: bedbugs, smoke, and the unboxing problem

Three risks come up more often in Toronto STRs than in regular residential cleaning. Hosts should know about them.

Bedbugs. Toronto has had a rolling bedbug problem for over a decade. STR units are higher risk than long-term residential because of the constant turnover of luggage. We train our cleaners to check the seam of the mattress, the base of the headboard, and the corners of the box spring on every turnover. If we find evidence (tiny dark spots on the mattress seam or live bugs) we stop the clean, photograph everything, and call you immediately. Do not finish the turnover and ship a guest into a possibly-infested room.

Smoke. Most Toronto STR listings are non-smoking, but guests violate that policy regularly. The smell of cigarette or cannabis smoke in a Toronto condo is grounds for an Airbnb claim against the guest's security deposit. We document smoke evidence (smell, ash, residue, butts in unusual places) the same way we document any damage — photographed, timestamped, in the app.

The "unboxing" problem. This is when a guest opens a sealed item the host did not intend to be opened — a sealed coffee bag, a sealed liquor bottle, a sealed welcome kit — and uses it. It's often unclear whether they did it intentionally. Our policy: photograph it, log it, replace it on next stock-up, and let the host decide whether to claim against the deposit.

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Toronto neighbourhood STR specifics: what we've learned from each part of the city

We have done turnovers in most of the STR-active neighbourhoods in Toronto by now, and each one has its own personality. A quick tour of what to expect.

King West / Liberty Village. The volume centre of Toronto's STR market. Tight turnover windows because every host on the block is competing for the same cleaning slots. Concierge desks at most buildings are strict about vendor approval — CGL, WSIB, and a building-specific COI are non-negotiable. Guests skew young, often professional travellers in town for two to four nights. Expect higher wear-and-tear on bathrooms (more shower use, more makeup residue on counters) and lower wear-and-tear on kitchens (most King West guests eat out). Plan turnovers around the freight elevator schedule.

CityPlace. Similar to King West but with more concierge gatekeeping because several CityPlace buildings have had unfortunate STR-vendor incidents over the years. Some buildings now require pre-registered cleaner names submitted 48 hours in advance. We keep a roster of pre-cleared cleaners for the buildings we work in regularly.

Distillery District / Old Town. Lower volume, higher per-night rates, often weekend-only stays. Guests skew older — couples in town for an event or a long weekend. Cleaning standard is higher because the price point is higher and reviews are scrutinized more. The historic-building considerations matter here — many Distillery buildings have older HVAC, more challenging window glass to clean (mullioned windows), and concierge desks that are strict about service-elevator timing.

Yorkville / Bay Street. Premium price point, very few units (most Yorkville condo declarations explicitly prohibit STRs), and the few legal STRs are extremely review-sensitive. Guests are corporate or international and the photography-grade finish standard is higher than anywhere else in the city. We allocate three cleaners on Yorkville turnovers, not two, when the unit size justifies.

The Annex / Kensington / Little Italy. A mix of converted Victorians and small-building condos. STR licensing is patchier here — some operators are not registered. We screen carefully before accepting clients in these neighbourhoods. Volume is moderate, prices are mid-tier, and guests are often students' families visiting U of T.

Beaches / Leslieville / Riverdale. Lower-density STR market, more whole-home rentals, often summer-heavy seasonality. Guest profiles are families, often with kids and sometimes pets — which means a different cleaning load (sand from the beach in summer, more carpet and upholstery work, more dishwasher cycles). Our pet-owner cleaning guide has the protocol for pet-friendly STR turnovers.

Etobicoke / North York / Scarborough. Suburban STR market with more whole-house rentals, often near the airport for traveller turnover. Concierge approval is a non-issue (most are houses), but the size of the unit means longer turnover windows and more linens.

Niagara / cottage country STRs that drive into Toronto for cleaning. Out of scope for our regular GTA service. We refer to a couple of specialized regional cleaners for Niagara-on-the-Lake and Muskoka.

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Cleaning fee setup: what to charge guests, and why

A piece of host advice that goes beyond cleaning — but is closely related — is how to set your cleaning fee on Airbnb. Most new hosts get this wrong in one of two ways.

Mistake 1: setting the cleaning fee too low. A $40 cleaning fee on a $250-per-night unit signals to guests that you're not serious about hygiene, and signals to your cleaner that you'll fight them on every per-turnover dollar. Most professional Toronto STR cleaning runs $130 to $320 per turnover (covered above), so a cleaning fee that doesn't cover the actual cost is a sign of an unsustainable operation.

Mistake 2: setting the cleaning fee too high. A $250 cleaning fee on a $150-per-night unit is a conversion killer — it triples the effective per-night price for a one-night stay and Airbnb's algorithm now de-ranks listings with disproportionate cleaning fees.

The pattern that works for most Toronto hosts: set the cleaning fee at roughly 0.8x to 1.0x the actual cost of the cleaning. That means you're slightly subsidizing the cleaning out of nightly revenue, which is correct because the cleaning is part of your operation, not an extra. For a $250-per-night unit with $200 cleaning cost, set the cleaning fee at $160 to $200.

Two-night minimums help amortize the cleaning fee across more nights of revenue and improve booking math.

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Frequently asked questions about Airbnb cleaning in Toronto

How much does Airbnb cleaning cost in Toronto?

For most Toronto short-term rentals, expect $130 to $170 per turnover for a studio, $170 to $230 for a one-bedroom, $220 to $320 for a two-bedroom, and $300 to $500+ for a whole house. Pricing is time + materials + 35 percent margin and the estimate is a ceiling. If a turnover takes less time than estimated, the invoice is lower.

Can my regular house cleaner do my Airbnb turnovers?

They can technically clean the unit, but Airbnb turnovers are a different operational job from residential cleaning. They require photography-grade finish, restocking from a tracked inventory, linen management, hard four-hour windows, and damage documentation with timestamped photos. Most residential cleaners do not have the systems for this. Hire a cleaner who specializes in short-term rental cleaning.

What do you do during a four-hour turnover window?

Two cleaners walk through the unit and document everything by photo, strip linens and start laundry, empty trash and reset the kitchen, do a full bathroom clean (the highest-stakes room), do a full kitchen clean with inventory restock, refresh bedrooms and living areas, run a detail pass for hair and smell, and shoot the after-photos before sending the invoice.

How do I get my Superhost status back if I've lost it?

Superhost status is recalculated quarterly based on a rolling 12-month review. You need at least 4.8 average rating across that window, 90 percent response rate, less than one percent cancellation rate, and 10 or more completed stays. Review-based metrics are usually the bottleneck, so the priority is consistent five-star reviews on every turnover. The cleaning operation has to be flawless. There is no shortcut.

Are you registered to operate in Toronto condo buildings?

Yes. We carry CGL insurance with $2 million coverage, WSIB clearance, and a certificate of insurance ready to submit to your building's property manager. Most Toronto downtown condos require these documents on file before any vendor is allowed building access. Our Toronto condo cleaning guide walks through the full vendor approval process.

Do you handle linens or do I need a separate linen service?

Either. For most one-property Toronto hosts, in-unit laundry with two rotating sheet sets is the lowest-cost option. For multi-property or high-volume hosts, a commercial linen service usually pays for itself. We can run either workflow — just tell us which.

What happens if a guest leaves the unit destroyed?

We photograph and timestamp the damage on arrival, call you before starting any clean, and quote a deep-clean rate separately from the turnover rate. We do not push through a turnover on a destroyed unit because the result will fail guest inspection.

How quickly can you start a contract with my Airbnb?

If you're in central Toronto or the GTA and your insurance / building approvals are in order, we can typically onboard a new STR client in a week. The first turnover takes us slightly longer (we're building the inventory checklist for your specific unit). After that, we're at full pace.

Can you sync with my Airbnb calendar?

Yes. We work with most calendar feeds (Airbnb iCal, Vrbo, Hospitable, Hostfully). The integration sends turnover requests to our scheduling system automatically. Hosts who don't use a vendor-syncable calendar can give us 48-hour minimum notice manually.

What's your policy on guest belongings left behind?

We bag any clearly forgotten items (phone, charger, clothing), photograph them, and message you. The host decides whether to coordinate return shipment with the guest or set them aside. We don't throw away any item that looks intentional or valuable without your sign-off.

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What to do next

If you are operating a Toronto Airbnb and your current cleaner is missing turnovers, missing inventory, or producing turnovers that look fine but feel off, book a no-pressure walkthrough. We come to your unit, run a free inventory baseline, and quote you per-turnover. No commitment — if you'd rather stay with your current setup after the walkthrough, that's fine.

Book at cleanpapi.ca/booking — or see pricing first if you want a ballpark before booking. Use the "STR / Airbnb" service tag in the form. We'll call within 24 hours.

If you are pre-launch (haven't listed yet), even better. We'll come in before you publish the listing, do the first deep clean, take the listing photos with you (or coordinate with a Toronto Airbnb photographer we trust), and write the per-turnover cleaning protocol for your specific unit. That pre-launch package is the cheapest insurance you'll buy as a host.

— Nathan, founder, Clean Papi

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